What is Forethought
Forethought provides an AI customer-support platform spanning automated resolution, ticket classification, agent assistance and support analytics.
Pricing and capabilities
Forethought does not publish plan names or numeric rates. Its official pricing route asks organisations to contact sales for a personalised quote based on their support goals.
The published multi-agent system covers AI-driven insights for knowledge gaps and performance analysis, an omnichannel agent for end-to-end issue resolution, ticket classification for intent, urgency and sentiment, and an agentic copilot that analyses tickets and drafts guided responses inside the help desk.
Official source: Forethought pricing and sales contact.