What is Kustomer AI
Kustomer combines customer-service CRM, omnichannel messaging and AI automation in a conversation-based customer experience platform.
Pricing and included features
Kustomer no longer posts a one-size-fits-all base rate. Its pricing page provides a two-minute ROI assessment and routes buyers to sales for exact pricing. The published package includes Kustomer Concierge, AI Profiles and external sources, Envoy, agent assistance, summaries, writing enhancement, translation and automated actions.
The package also lists omnichannel chat, email, text and voice, up to 300 brands, all supported languages, a 2,000-request-per-minute API limit, routing and workflows, reporting, SAML SSO and SCIM. Voice and WhatsApp are pay as you go; Kustomer's billing documentation states outbound messages cost US$0.025 each, while billable-conversation and AI-engagement rates follow the customer's order.
Official sources: Kustomer pricing and package details, Kustomer billing documentation.